Delivery & Payment
Coronavirus COVID-19 Update
Due to the ongoing effects of the Coronavirus COVID-19 pandemic on the courier services we use to dispatch plants, we are not currently able to guarantee 24 hour delivery on orders. Furthermore, we have suspended our mail order service for countries outside of the UK.
We are still operating our UK mail order service as usual and are working through orders as quickly as possible. Thank you for your patience.
We despatch plants all through the year and aim to send out orders within two days of receiving them. The only day we do not despatch is Friday. We aim to have your plants with you within 24 hours of despatch. Orders from outlying areas of the UK and from overseas will take longer but we aim for 48 - 72 hours. Parcels are sent by a specialist parcel carrier with ‘next day’ service. You will receive an email when your plants have been dispatched with a tracking code allowing you to follow your order through the delivery system. A signature is required upon delivery and if no one is home the parcel will be taken to your local post office and the courier will leave a card with collections instructions.
Our UK delivery charges are as follows:
£9.50: UK mainland (see below for postcode exceptions)
£20.18: Northern Ireland, Channel Islands, Isle of Wight and Isle of Man
Delivery surcharge by postcode (one surcharge per order)
£8.00: Scottish Mainland - AB37-38, AB41-56, IV1-20, IV25, IV30-37, IV63, KW1-3, KW6-10, KW14, PH15-26, PA21-35, PA37-39, PH33, PH49
£13.00: Scottish Offshore - HS1-9, IV41-56, KA27-28, KW15-17, PA20, PA41-49, PA62-76, PH42-44, ZE1-3
No deliveries will be made on Bank or National Holidays and there may be a delayed service if we are at a flower show or are on holiday.
We are very conscious that the cost of carriage is becoming expensive and we try to keep the price down as much as possible by using lightweight packing materials. We no longer use plastic blister packs because of enviromental concerns but plants are packed carefully using tissue paper and cardboard. Since swapping to this method we have had many comments from customers saying that plants have been received in excellent condition. All packaging is recycleable and we will continue to strive and pack in the most enviromentally kind way possible.
** The following service is currently suspended **
We also now offer delivery to these European countries with charges as follows:
£20.78: Republic of Ireland
£22.50: Belgium and The Netherlands
£27.50: Finland, Italy, Spain, Denmark and Sweden
If you live outside the UK and your country is not listed above but would like to place an order with us, please email us for a delivery charge quotation.
To save money why not combine orders with a friend or neighbour and share the delivery cost with them?
Be sure to unpack your plants as soon as possible (and within 48 hours of arrival). Place them in a light position outside and water well until you are ready to plant them out.
If you have any questions please email us at email@example.com or call us on 01409 253654.
When ordering please be aware that at certain times of the year it may be necessary to cut back plants in order to keep down our carriage charges for our customers. This will not harm the plant and will not affect its chances of growth. Please contact us if you have any questions about this.
All our plants are supplied in 7cm pots unless otherwise stated in individual plant descriptions.
Our preferred form of payment is via secure online payment gateway, PayPal, which you will be automatically transferred to when ordering with us online. You do not need a PayPal account to order in this way, and are not required to create one. Simply choose the grey 'Pay with Debit or Credit Card' button on the first page of PayPal. PayPal accepts most debit and credit cards. However, if you have any problems paying via PayPal, or would prefer to purchase our plants by other means, we also accept telephone orders with payment by cheque or by BACS. Please email us or telephone us (01409 253654) for more details.
We take every care to pack your plants to ensure they arrive with you in excellent condition and every plant should be fine in the packaging for up to 48 hours after delivery. Plants are living things – they need light and water to survive and it is important you unpack them as soon as possible.
If for any reason you are unhappy with your order, you can return any products or plants you're not happy with within 28 days of receiving them, provided you have contacted us within 7 days of receipt. If you have any queries about your order, please email us firstname.lastname@example.org or call us on 01409 253654. If you have questions or complaints about a specific plant, please attach an image of the plant to help us identify it.
Border Alpines will not pay the carriage costs of returned plants.
Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return products or plants to us.
To get a full refund, simply tell us you would like to return the order, return the item to us in its original condition, in its original packaging within 28 days of informing us.