Since re-starting our mail order in May 2014, we have received countless comments from customers about the quality of plant packing, their condition when they reach their destination and the ease of ordering from our site. Here's a selection of comments from customers old, and new:
"I'm just writing to say a big thank you for another perfect order of plants from your nursery. The Gladiolus papilio I bought from you back in April are romping away, and I was just so impressed with the delivery I received today. The Anemonella 'Tairin' are exquisite, and I couldn't believe the size of the Allium obliquum! But after quite a long, stressful day it was really lovely and put a smile on my face to find the free of charge Gladiolus flamaganii added in with the order! It really is appreciated.
As a burgeoning plant addict I buy plants from here, there and everywhere, but can confidently say you are the best at what you do. From the ease of your website, excellent plant choice, speed of dispatch, quality of plants, perfect packaging..... you excel at the lot.
And the personal touch and personality you inject into your orders with a choice plant thrown in and taking the time to write thoughtful handwritten notes is proof that it's very much still possible to connect with your customers even in the internet age. It's a joy to receive these and I'm sure means a lot to all of your customers.
Please keep doing what you're doing as you're the best at it! And if I manage to afford somewhere with a much bigger garden, I'll be coming back for plants again and again." (June, 2018)
"Felt I must write to thank you for the recent order.Why have I never found you before.Spotted someone walking out of Chelsea with your carrier bag on tv,Googled and there you are.The plants are great and your generosity doubling up and a gift also.Thankyou.When the alpine patch gets settled will be looking again to fill the space." (June 2018)
"A couple of days ago I received the plants you sent me. I got very positively surprise how nicely they were already coming out and some even flowering, even after the long trip! All plants look very beautiful! -- over my expectations!" (April, 2018, Germany)
"Thank you very much for the order which arrived safely this morning. It was very kind of you to include an extra plant, which looks very pretty. If all the plants do as well as the Geranium 'Melody' we had from you a couple of years ago, we will have a lovely splash of colour to look forward to." (March, 2017, UK)
"Hello Janette and Carl. Belated thank you for the plants I received recently. They arrived in very good condition, packed perfectly. The geraniums are growing away well and the epimediums are just popping their heads above the soil. So all is well. Again, thank you for your prompt and excellent service. I look forward to placing orders with you again in the future." (March 2017, UK)
"Just to thank you for my lovely plants which arrived safely today. What a fantastic service, beautifully packed and only about 36 hours between ordering and delivery! The plants I bought from you last year have done very well, and I have just noticed my Narcissus 'Spoirot' is absolutely full of bud!" (January 2017, UK)
"A little note to thank you for the beautiful alpine plants that arrived this afternoon... they were so carefully packaged and labelled, I'm sure I could actually feel your love of plants as I excitedly unwrapped them! Thanks too for the " extras ", and enclosed card... I'm just waiting to get into the garden tomorrow and over the weekend!" (January 2017, UK)
"The alpine plants arrived safely yesterday. Incredible perfection, both of the plants and of the packaging. In all my years of receiving plants by post, none have arrived in better condition than yours." (November 2016, UK)
"Many thanks for the lovely order I received on Monday. The garden looks fabulous and the sustitutes are perfect. I would like to thank you for the excellent and prompt service I received and praise your couteous and polite manner. It was lovely to receive such a wonderful service." (July 2016, UK)
"Pros and Cons: Cons: nil. Pros: numerous. Quality of plants terrific, value for money can't be beaten, packaging absolute best, help and advice top notch, both Carl and Janette prepared to spend time giving tips on each variety and for a novice such as myself, who even needed advice on which end of the trowel to shove in the soil, wonderful. Many many thanks to you both, I'll certainly be coming back. I'm buying a rake next week." (June 2016, UK)
"Many thanks for my last order. When opening a parcel from Border Alpines I have come to expect quality plants and once again I am over the moon. Absolute top quality, never ever disappointed." (June 2016, UK)
"Just wanted to tell you how happy with the service and delivery of our Viola 'Molly Sanderson' plants. I have three granddaughters, for all of whom I have plants in their name, Hannah Louise (fuchsia), Charlotte (rose) and Molly! So for you to send a Dicentra 'Little Angels' was so fitting -thank you so much." (April 2016, UK)
"Thank you so much for another lovely parcel of plants. Also for the extra ones they are much appreciated especially as I only moved here about eighteen months ago and there wasn't much in the garden. I am gradually digging up grass to make a pretty garden for me and the wildlife." (March 2015, UK)
"The plants have arrived safely today. Thank you very much for the extra plants. What a beautiful rosette the Meconopsis has and I look forward to the Lilium nepalense in flower. I am very impressed with the plants you have send me. Very pleased, thank you very much." (March 2015, Germany)
"Plants have arrived safely and look really nice. Thank you for the Fritillaria, that was very kind! We grow many plants here for the business, but most of these are new to me so I am very much looking forward to growing them." (March 2015, UK)
"Just a note to thank you for the plants - they were so well packed and have arrived in beautiful condition. Thank you also for your offer to drop plants off in the future - I think it very likely that I will be ordering again, we have a shortage of nurseries in this area which have such a wide selection of alpines/small perennials particularly those which have been locally grown." (April 2015, UK)
"Just a quick note to thank you for the prompt delivery of my plants. I have ordered plants via the internet before but never as successfully. Thank you. The plants are in excellent shape and were packed so well they seemed to have barely noticed travelling at all. I hope they will work well in my tapestry lawn." (April 2015, UK)
"Thank you for my latest order which arrived yesterday. The plants are in beautiful condition. I was hoping to catch a glimpse of you at Malvern [on Gardener's World]. It was at last year's show, when Carol Klein bought Geranium x Cinereum 'Melody', that I first heard of you." (May 2015, UK)